Courses detail - Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise

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Contact Centre
Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise

Who Should Attend

Channel Partner / Reseller
Customer
Employee

Prerequisites

Following are the prerequisites for this course:

Experience with Windows 2003 OS (Install, configure, administration, troubleshooting) and Internet Information Server (IIS)
Databases ( SQL, stored procedures, administration, ODBC) - SQL Server 2000 / 2005
Website / application development (Programming, de-bugging, testing) - HTML, JavaScript
Ability to deploy and configure of Cisco Unified Contact Centre Enterprise (Unified CCE)

Course Objectives

Cisco Interaction Manager provides the capability for agents to selectively handle E-Mail, chat, web collaboration, and voice requests using an integrated platform for task assignment using workflow conditions, routing scripts, and socket communication involving Cisco Unified Contact Center Enterprise 7.5 (Unified CCE), with accessibility and interoperability of both within the Cisco Agent Desktop (Cisco AD) Embedded Browser. This five day instructor-led course will define the tasks necessary for implementation, configuration, and support of Unified Email Interaction Manager and Unified Web Interaction Manager, the components that make up the Cisco Interaction Manager.