• IT support personnel who are responsible for the implementation and integration of Cisco Unity Connection 8.0 servers
• Level 2 helpdesk support staff
• Cisco partners and engineering staff who will be installing and supporting Cisco Unity Connection 8.0 systems

• Networking staff who would like to upgrade their skill sets to include Cisco Unity Connection voice-mail installation and integration

Here are the knowledge and skills that a learner must have before taking this course:

• Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing
• Basic knowledge of traditional public switched telephone network (PSTN) operations and technologies, including PBX and voice-mail administration tasks
• Basic understanding of Cisco Unified Communications Manager or legacy PBX implementations

• Describe the Cisco Unity Connection system and the various deployment models
• Describe the process and procedures for installation of the Cisco Unity Connection software
• Describe the function, purpose, and configuration of digital networking in Cisco Unity Connection
• Describe additional integration concepts, including fax servers and Cisco Unity PIMG/TIMG integrations
• Describe the Cisco Unity Connection tools that are available for migrating, testing, and troubleshooting