Courses detail - Deploying Cisco Unified Intelligence Center


Unified Communications
Deploying Cisco Unified Intelligence Center

Who Should Attend

Cisco customers
Cisco technology partners
Cisco employees

Prerequisites

The knowledge and skills that a learner should have before attending this course are as follows:

A working knowledge of Unified Contact Center Enterprise is desired
A working knowledge of contact center operations is desirable

Course Objectives

Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Upon completing this course, the learner will be able to meet these overall objectives:

Provide a comprehensive overview of the Cisco Unified Intelligence Center
Demonstrate how to install, administer, and provide security for the CUIC solution
Describe reporting concepts and capabilities and features of CUIC reports
Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements

Course Content

Course Introduction
Cisco Unified Intelligence Center Overview

Cisco Unified Intelligence Center Overview
Managing Cisco Unified Intelligence Center Components
Cisco Unified Intelligence Center Deployment Considerations
Cisco Unified Intelligence Center Security and License Types

Cisco Unified Intelligence Center Installation, Administration, and Security

Installing Cisco Unified Intelligence Center
Cisco Unified Intelligence Center Administration
Managing Users and Security in Cisco Unified Intelligence Center

Running Cisco Unified Intelligence Center Reports

Running Cisco Unified Intelligence Center Reports
Modifying Cisco Unified Intelligence Center Stock Reports

Cisco Unified Intelligence Center Custom Reporting

Cisco Unified CCE Key Concepts
Creating a New Cisco Unified Intelligence Center Report
Call Detail Record Searches

Lab 2-1: Installing and Configuring the Cisco Unified Intelligence Center Controller
Lab 2-3: Managing Users and Security in Cisco Unified Intelligence Center
Lab 3-1: Running a Stock Report
Lab 3-2: Modifying a Stock Report
Lab 4-2: Creating a Custom Report
Lab 4-3: Call Detail Record Searches

Dates Australia / New Zealand

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There are no courses currently scheduled in this timeframe

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Confirmed Courses

Online Training