Courses detail - Deploying Cisco Unified Contact Center Enterprise Software


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Deploying Cisco Unified Contact Center Enterprise Software

Who Should Attend

The primary audience for this course is as follows:

Cisco Unified Communications system channel partners and resellers
System engineers

The secondary audience for this course is as follows:

Customers deploying and maintaining Cisco Unified Contact Center Enterprise products

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

Attended Cisco Unified Contact Center Enterprise Administration (AUCCE) course
Have a strong knowledge of Microsoft Windows Server 2003 and Active Directory

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment
Install and configure a Cisco Unified CCE system
Create routing options using an external SQL database and an Application Gateway
Install and configure Cisco Outbound Option
Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center

Course Content

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is an instructor-led course for system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Unified CCE deployment capabilities, processes, fault tolerance, installation, and performing basic troubleshooting. You will accomplish this by installing the Unified CCE software and introducing Unified CCE troubleshooting tools.

Dates Australia / New Zealand

Show Schedule for	1 Month3 MonthsAll

Date	Country	Location	Register
21/05/2012 - 25/05/2012	Australia	Melbourne
18/06/2012 - 22/06/2012	Australia	Sydney
27/08/2012 - 31/08/2012	Australia	Melbourne
17/09/2012 - 21/09/2012	Australia	Sydney

Date On Request	Location On Request

Confirmed Courses

Online Training