Courses detail - Cisco Unified Customer Voice Portal Implementation


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Cisco Unified Customer Voice Portal Implementation

Who Should Attend

Channel Partner / Reseller
Customers
Employee

Prerequisites

Implementing Cisco Voice Communications and QoS v8.0 (CVOICEv8)
Implementing Cisco Unified Communications Manager, Part 1 v8.0 (CIPT1v8)

Course Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

Explain the components, function, and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model.
Group, summarize, and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise.
Demonstrate use of the six Cisco Unified ICM Enterprise micro-applications available to support caller interaction with Cisco Unified CVP.
Install and configure the Cisco Unified CVP VXML solution for Cisco Unified CVP.
Execute all the steps required to configure a Cisco Unified CVP environment to provide historical data and configure and use the diagnostic features and tools to ensure end-to-end serviceability.
Architect a Cisco Unified CVP solution that is designed for failover protection and high availability. Use the recommended troubleshooting techniques to isolate and correct system failures.

Course Content

The Cisco Unified Customer Voice Portal Implementation (CVPI) v7.0 course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment. The course outline is as follows:

Cisco Unified CVP Technical overview
Cisco Unified CVP Comprehensive
Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
Media File, ECC and Micro Applications
Cisco Unified CVP VXML Solution
VXML Server and Studio
Events, Log Files, and Reporting
Reporting Database and Backup
Failover, Diagnostics, and Troubleshooting

Dates Australia / New Zealand

Show Schedule for	1 Month3 MonthsAll

Date	Country	Location	Register
04/06/2012 - 08/06/2012	Australia	Melbourne
24/09/2012 - 28/09/2012	Australia	Sydney

Dates Other

Date	Country	Location	Register
02/07/2012 - 06/07/2012	Singapore	Singapore
17/12/2012 - 21/12/2012	Singapore	Singapore

Date On Request	Location On Request

Confirmed Courses

Online Training