The primary audience for this course is as follows:

• Network Administrators and Network Engineers
• CCNP Voice candidates

The secondary audience for this course is as follows:

• Systems Engineers

• Working knowledge of fundamental terms and concepts of computer networking including LANs, WANs, and IP switching and routing
• Ability to configure and operate Cisco IOS routers in IP environment at the CCNA level
• Basic knowledge of traditional voice, converged voice, and data networks at the CCNA Voice level

• Explain what a voice gateway is, how it works, and describe its usage, components, and features
• Describe the characteristics and configuration elements of VoIP call legs
• Describe how to implement IP phones using Cisco Unified Communications Manager Express
• Describe the components of a dial plan and explain how to implement a dial plan on a Cisco Unified voice gateway
• Explain what gatekeepers and Cisco Unified Border Elements are, how they work, and what features they support
• Describe why QoS is needed, what functions it performs, and how it can be implemented in a Cisco Unified Communications network

• Cisco Certified Network Professional (CCNP) Voice