Courses detail - Cisco Unified Contact Center Power Workshop


Contact Centre
Cisco Unified Contact Center Power Workshop

Who Should Attend

System Engineers
Channel Partner/Reseller
Customers

Prerequisites

Basic knowledge of MS Windows-NT Server
Familiarity with your call center operations (ACD, Network, and any IVR implementations)

Course Objectives

This Power Workshop is intended for personnel who will implement, configure and support the Cisco IPCC Product. After completing this Power Workshop, students will be able to:

accurately explain the IPCC solution concept
identify solution models and their issues
build a "clean order" for an IPCC solution
design an IPCC solution using all applicable components
install, configure, test and maintain IPCC components for the Single-Site environment
formulate and implement IPCC call flows and routing
use Cisco´s standard IPCC deployment tools
troubleshoot the IPCC solution set

Course Content

The Power Workshop covers the Course Content of DUCCE and AUCCE.

Configuration & Scripting
Reporting & Monitoring
Blended Agent
ICM Deployment Planning
ICM Functional Description
ICM 5.0 Third Party Software
Installing NAMSP Instance
Configuring NAMSP
Installing ACME Instance
Configuring ACME
Installing BUZCO Instance
Tools
IPCC SYNOPSIS
Hardware Selection
IPCC Deployment
Team Roles & Responsibilities
IPCC Solutions Packages and Ordering Information
Case Study
Call and Control Flows
ICM Central Controller Installation
Understanding the ICM Software Processes
Seattle Contact Center Project
Cisco Application Editor
Creating an Application
CallManager as a Routing Client
IPCC Features
IPCC Design Consideration
Final Contact Center Project

Dates Australia / New Zealand

Show Schedule for	1 Month3 MonthsAll

Date	Country	Location	Register
11/06/2012 - 21/06/2012	Australia	Sydney
20/08/2012 - 30/08/2012	Australia	Melbourne
17/09/2012 - 27/09/2012	Australia	Sydney

Dates Other

Date	Country	Location			Register
18/06/2012 - 28/06/2012	Hong Kong	Hong Kong

Date On Request	Location On Request

Confirmed Courses

Online Training